At Daydream Plunge Pools, accessible at www.daydreampools.com.au, your privacy is a top priority. This Privacy Policy explains what personal information we collect, how we use it, and your rights to manage your data. For questions or concerns, contact us at hello@daydreampools.com.au.
Scope
This policy applies to information collected through our website and online activities. It does not cover offline interactions or other channels.
Consent
By using our website, you consent to this Privacy Policy. You may withdraw consent at any time by emailing hello@daydreampools.com.au.
Information We Collect
We collect personal information you provide, such as:
- Name, email address, phone number, and address when you submit enquiries, request price guides, or schedule site visits via our contact forms.
- Message content or attachments you send us.
We also collect non-personal data automatically through:
- Log Files: IP addresses, browser type, Internet Service Provider, date/time stamps, and page visits to analyse trends and administer the site.
- Cookies and Web Beacons: Used to store preferences, track pages visited, and optimise your experience. You can disable cookies in your browser settings. Click here to learn more about cookies.
How We Use Your Information
We use your information to:
- Provide and improve our website and services.
- Personalise your experience and analyse site usage.
- Respond to enquiries, provide price guides, and schedule site visits.
- Develop new products and features.
- Send updates, marketing communications (with your consent), or customer service messages.
- Detect and prevent fraud or security issues.
Disclosure to Third Parties
We may share your information with:
- Trusted service providers (e.g., website hosting, analytics, or marketing partners) who assist in operating our site, bound by confidentiality agreements.
- Third-party advertisers using cookies or web beacons to deliver tailored ads. We don’t control their cookies; please review their privacy policies for opt-out options.
- Overseas providers (e.g., cloud services) with appropriate data protection measures in place, in compliance with APP 8.
We do not sell your personal information.
Data Security and Storage
We protect your data with industry-standard measures like encryption and access controls. Data is retained only as long as necessary for the purposes outlined or as required by law. After this, it is securely deleted.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request a copy of your personal data (a small fee may apply).
- Correct: Request updates to inaccurate or incomplete data.
- Delete: Request deletion of your data, subject to legal obligations.
- Restrict or Object: Request limited processing or object to certain uses (e.g., marketing).
- Data Portability: Request transfer of your data to another organization.
To exercise these rights or opt out of marketing, contact us at hello@daydreampools.com.au. We’ll respond within 30 days.
Complaints
If you have concerns about your privacy, please email hello@daydreampools.com.au. We’ll address your issue promptly. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
Children’s Privacy
We do not knowingly collect personal information from children. If you believe your child has provided such data, contact us immediately, and we’ll remove it promptly.
Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing information.
Policy Updates
We may update this policy to reflect legal or operational changes. Updates will be posted here with a revised effective date. Please check periodically.
Contact Us
For privacy inquiries, data requests, or complaints, reach out to:
- Email: hello@daydreampools.com.au
- Website: www.daydreampools.com.au/contact-us
Last updated: September 14, 2025